Contact Point Verification
Contact Point Verification (CPV) is a crucial process for banks, ensuring accurate scrutiny and approval of loan applications. At DHI, we go beyond the traditional approach of document verification and provide comprehensive CPV services. Here's how we add value through our CPV process:
- Expertise and Resources: With reduced internal expertise, banks have adopted the Central Loan Processing Model (CLP) model, where Branch Heads focus on business development while the CLP handles scrutiny and approval. DHI fills the gap by conducting the due diligence of loan applicants and help you to take informed decisions.
- Data Gathering and Evidence: Our CPV process goes beyond document authentication. We gather data and evidence through customer and field interactions, serving as true advocates for banks. This comprehensive approach facilitates quick and accurate decision-making in loan applications.
- Communication and Collaboration: We recognize the importance of seamless communication and collaboration between the Branch, CPC, and customers. By ensuring effective communication channels, we strive to maintain quality and timely delivery, thus preventing Non-Performing Assets (NPAs).
- Customized Software: DHI utilizes in-house proprietary software that can be highly customized to meet the specific needs of each bank. This software facilitates collaboration among different stakeholders and is integrated with a mobile app for easy access and streamlined processes.
- Quality and Timely Delivery: Our CPV services prioritise both quality assurance and timely delivery. By leveraging technology and efficient processes, we aim to provide accurate verification results within the required time frame.